On Wednesday, Oct. 29 at 4 a.m. the Southern Ute Health Center’s Electronic Health Records (EHR) system will undergo a major systems upgrade. The primary purpose of the upgrade is to improve patient care through documentation in your health record and improve quality and access to care to you.
This upgrade and installation is expected to be completed by the end of Thursday, Oct. 30, and areas impacted will remain closed through Oct. 31. To ensure all systems are operational and our clinical staff is properly trained, please know that the Southern Ute Heath Center and other Tribal Health Services will not be open during this upgrade period. We will devote this down time to staff training and completing projects that will improve our services to you.
Dental office will remain open to see scheduled patients since they can operate under a different system. However, the dental office will not be able to assist walk-ins.
What does this mean for you as a patient?
SUHC will not be scheduling patients or be able to see walk-ins during this period.
SUHC Pharmacy will remain closed during the upgrade as well. Patients are encouraged to pick up their orders and refills before Oct. 29.
The Dental Clinic will only be able to see scheduled patients during this upgrade.
After the upgrade, the Health Department staff will need time to learn and adjust to the new changes so fewer patients will be seen in clinic. Experiencing a longer wait time, including receiving your medicine, is to be expected. We will work hard to get back up to speed as quickly as we can.
Patients are welcome to call our clinic at phone 970-563-4581. During the upgrade you will be automatically transferred to our back line to speak to a Registered Nurse. For any medical emergency, please call 911.