UTILITIES: Temporary suspension of utility disconnections, late fees

Due to the current COVID-19 pandemic, the Southern Ute Utilities Division Management has decided that, effective immediately, there will be a temporary suspension of utility disconnections, including a waiver of late fees for the following utility services provided, which include:

• Solid Waste (Trash Collection)
• Sewer
• Water
• Natural Gas

We will NOT shut off any utility services for residential utility accounts with balances considered past due during the billing periods of April and May 2020. This timeframe may be extended dependent on COVID-19 circumstances in the near future – official notification will be released at a later date.

Customers that are able to make payments on their accounts on time are strongly encouraged to do so. Payment methods include and are accepted Mon-Fri, 8 a.m. – Noon:

• Payment over the phone at 970-563-5500 by credit card (highly recommended)
• Payment at Wells Fargo Bank (Ignacio Branch): Have your account number and/or your utility bill readily available
• Payment by mail: Please mail statement stub with your check or money order (made payable to Southern Ute Utilities Division) to PO Box 1137, Ignacio, CO 81137
• Credit card, money order, cashier’s check, or cash – Walk-in or Drive-up at Utilities Office.

As a reminder for tribal member customers, you can arrange monthly payments to your utility account directly from Tribal Finance. We strongly encouraged this automatic payment arrangement to remain current on your account. Please contact Utilities Office 970-563-5500 to arrange for an application to set up voluntary deductions to avoid large arrears in payment balances. You may call Mon-Fri, 8 a.m. – Noon.

It is our highest priority to provide and maintain critical services to the Southern Ute Tribal membership and community during this pandemic. Safety is our number one priority for our employees and our customers.

Contact Information: Hayes Briskey, Utilities Manager 970-563-5502; Julian Baker, Assistant Manager, 970-563-5515; or Emergency – SUPD, 970-563-4401

Like it? Share it!