Just a Reminder for On-Call Policy & Procedures

Robert L. Ortiz | The Southern Ute Drum

The on Call Program was developed to respond to after-hours emergencies only.

DEFINITION OF ON CALL POLICY:

The unexpected and unavoidable occurrence that requires immediate action, because of threatening health & safety issues. Examples:

  • No Heat
  • Power failure
  • No water
  • Sewer back-up

Construction Services will provide SUPD, 970-563-4401 dispatch with updated on-call personnel list with phone numbers when an emergency is phoned in.

Responsibilities of On-Call personnel:

Scheduled on-call personnel must provide SUPD with contact phone number. Hey will respond to emergency within 30 minutes from the time call received by SUDP dispatch. On-call personnel must telephone the client informing them they are on their way.

Clients must be any enrolled Southern Ute Tribal Member within the exterior boundaries of Southern Ute Indian Reservation that are home owners.

Clause:

Construction Services on-call personnel may deem the residence un-safe and may decline service if client or other member in residence is belligerent or under the influence of drugs or alcohol.

Non-Emergencies can be scheduled during normal business hours:

Monday-Friday: 8 a.m. to 12 p.m., 12:30 p.m. to 4:30 p.m.

Examples Non-Emergencies:

  • Changing light bulbs
  • Small leak on faucet
  • Needs faucet replaced
  • Hook gas line to stove

 

 

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