Sat Jun 6th, 2020
Paige Kapp, PharmD, BCPS, NCPS, CDE | Southern Ute Health Center
In this changing world, I find comfort and familiarity in the beeping machines, ringing phones, and buzzing speakers at the pharmacy. From the first card swipe at the door each morning, to the beeping of the alarm on my way out each afternoon, all the noises are part of the pharmacy soundtrack. Coronavirus did not change that soundtrack one bit.
We are now 10 weeks into our cautious new normal. With decreased in-house staffing to promote social distancing, and face coverings masking our smiles, we are still serving this community with care and compassion.
At the start of all this, the pharmacy staff provided our elders with a 90-day supply of routine medicines, making it easier for them to stay home. We anticipated upcoming prescription needs and filled things early to be sure no one would have to do without during quarantine. We are continuing to make every effort to provide exceptional and safe service to all of you.
The pharmacy is still open Monday through Friday, but with shortened hours of 7:30 a.m. to 1 p.m. Our automated refill line is available for you to use 24/7, just by calling the pharmacy at 970-563-4781 and entering the number on your prescription bottle. You can also request your refill online on the Southern Ute Indian Tribe home page quick link, or www.southernute-nsn.gov/ScriptPro/logon.html. For those of you who prefer to skip the automation, just leave us a voice message and we’ll take care of it.
Want to be notified when your prescription is ready? We offer text messaging alerts. You can choose to receive reminders for pick-up, or to let you know you are due for a refill. Just let the staff know you’d like to sign up, give a good cell phone number, and confirm the enrollment text when you get it.
Request your prescriptions in advance. Don’t wait until your bottle is empty. You can choose our automatic refill service, and we’ll prepare your monthly prescriptions automatically. Give us two days’ notice when you place your order. This will ensure your medicine is in stock, you have a good prescription with refills available, and it gives your medical provider time to review and renew your prescription when needed.
All this automation comes with lots of beeps, dings, and whirs. It’s the sound of productivity, I suppose. I can only hope it means I’ll be off the phone when you arrive at our walk-up window to pick up your order, so I can give you my undivided attention. I look forward to seeing you all soon.