Pharmacy’s new and improved services

Damon Toledo | The Southern Ute Drum

 

The Southern Ute Health Center Pharmacy will be installing a new computer, robotics and phone system.

The new system is scheduled to be installed and activated on June 15, 2015. This new equipment will bring the pharmacy up to date with some of the newest technologies available in the pharmacy industry.

You will notice changes to the prescription labels on your bottles and the checkout system at prescription pick-up, designed to improve privacy and safety. Along with the technology being installed in the pharmacy, there will also be a web page that allows you to login, create an account, and manage your refills online, if you choose.

We will also be offering optional text reminders for refills and text notification when your prescriptions are ready for pick up. Automatic scheduled refills will be another option you may enroll in if you choose to participate.

There will be an IVR phone system (Interactive Voice Response System) that will allow you to request prescription refills by phone using prescription numbers any time of the day or night without speaking to pharmacy personnel. This provides the convenience of placing your refill request any time you like, instead of trying to reach us during business hours, or leaving a voicemail. And, of course, you will still have the option to speak with one of your pharmacy staff during business hours of Monday through Friday 8 a.m.-noon and 1-5 p.m.

Most all of the new services will require enrollment with the pharmacy and we will have more information about that process available very soon. Remember, the pharmacy staff is here to serve your health care and prescription needs. Your health and safety are our number one concerns.

Since the beginning of the year, Paige Kapp, our clinical pharmacist, has been reaching out to many of you interested in improving your diabetes control, quitting smoking, managing blood thinners, and simplifying complex medication regimens. Paige collaborates with the providers at the clinic to manage medications, and provide an additional point of contact for patients between provider visits.

If you are interested in quitting smoking, or you have questions/concerns about your medications, contact Paige by calling the pharmacy 563-4781 to set up an appointment.

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