Please see the below list of Frequently Asked Questions (FAQs) as a quick reference sheet of common snow clearing questions and their answers: 

Q: When do crews go out? 

A: Driveway clearing crews will begin when snow accumulation is over 5”. Dialysis/individuals with disabilities/frail tribal member snow shoveling will begin when snow accumulation is over 3” 

Q: Which SUIT team covers my home and how do I contact them? 

A: Reference the color-coded map or the detailed flyer published in the Drum, Tribal Member Experience, or on the Tribal Housing website. You may also call Tribal Housing at 970-563-4710 to request appropriate contact info 

Q: It snowed, and my driveway has not been plowed, what do I do? 

A: There are 604 total structures served by this program, please be patient as our teams work to assist everyone in the program. If your driveway has not been plowed by 2p.m., please notify the listed contact for your route. Also, please bear in mind, that as snow accumulation continues throughout the day, there may be instances where additional snow accumulation has occurred after crews have visited your home and may require multiple days to fully work through all routes and snow clearing through the duration of, and following completion of each storm event. 

Q: I saw crews working at my neighbor’s home but did not stop at my home, why did they skip me? 

A: Dialysis and frail elders are the first priority. Also, there are several different routes and crews for each, and their schedules may be different. Please allow your appropriate crew time to work their way through their respective routes. 

Q: Why don’t they plow all of my driveway? 

A: The crew is to provide you with primary access in/out; for further snow clearing and/or removal around other buildings, we recommend contacting a contractor at your expense. Please also bear in mind location of parked vehicles, buildings, and other obstacles that affect driver’s ability to maneuver and plow. 

Q: Why aren’t they plowing to my propane tank/wood pile/cistern? 

A: Service is to provide primary access in/out; if you would like to request these additional services, submit a request with the SUIT team designated for your home so they can evaluate access and availability to assist. 

Q: What if I don’t want the service all the time? 

A: Notify the SUIT team designated for your home. You can note that you will call when needed. 

Q: The plow truck ruined my driveway, who will pay for it? 

A: The service provided does its best to clear the snow without pushing up gravel or creating ruts; the homeowner must regularly maintain gravel or dirt driveways. You will not be reimbursed for damages incurred from normal snow clearing. 

Q: When will crews remove snow from my roof? 

A: The service is for the elderly and individuals with disabilities and does not occur until snow accumulation is over 12” as a safety precaution to prevent damage to roof structures. Snow clearing will only be performed from the ground through the use of a roof rake for staff safety.